SHIPPING

Shipping and Deliveries

At Troy Lee Designs South Africa, we strive to provide a seamless shipping and delivery experience for our customers. We have outlined our shipping and delivery policy below:

Free Delivery: We offer free delivery on all orders over R2,500. For orders below R2,500, the delivery fee will be displayed during checkout and recorded in your Order confirmation and invoice, which will be emailed to you.

Delivery Timeframe: We aim to deliver your order within 3 to 7 business days from the date of your Order confirmation. Please note that during sales and special events, such as Black Friday or Cyber Monday, delivery may take up to 10 business days. We cannot guarantee specific delivery dates or times.

Delivery Address: We deliver orders to valid addresses within South Africa. Deliveries are made on business days between 08:00 and 16:00. When accepting the delivery of your order, you or the authorized person may be asked to provide identification for verification purposes.

Delivery Attempts: Our delivery team will make two attempts to deliver your order. If you fail, refuse, or are unavailable to accept the order after two attempts, you may be responsible for additional delivery charges. Alternatively, we may choose to cancel your order, in which case a refund will be issued for the full transaction value, minus any delivery charges already incurred and a reasonable administration charge.

Product Inspection: Upon delivery, it is important to inspect the products and ensure that they meet your expectations in terms of quality, quantity, and freedom from defects. Please note that you cannot return products to the courier directly. If you wish to return a product, you must follow the returns procedure outlined in our Online Returns Terms and Conditions, which can be found here: [Insert link to online returns terms and conditions]

Order Assistance: If you need any assistance with your order or have made a mistake, please feel free to contact our customer support team at 011 805 5559 or via email at info@langstonracing.co.za. We are here to help and ensure that your order experience is smooth and satisfactory.

We value your satisfaction and aim to provide excellent customer service throughout the shipping and delivery process.